Clear Terms. No Surprises.

01Quotes and Pricing

Quotes are valid for 30 days. Pricing is based on the products, quantities, garment colors, decoration methods and print locations listed on your quote. If any of those change, we send an updated quote before moving forward.

Florida sales tax is added to taxable orders. Tax-exempt organizations must provide a valid Florida Consumer's Certificate of Exemption before the order is invoiced. Shipping outside our local delivery area is listed separately.

02Payment and Purchase Orders

Orders under $1,000 are paid in full before production begins. Orders of $1,000 or more require a 50% deposit to begin, with the balance due before the order ships or is delivered.

Schools, school districts and government agencies may use an approved purchase order instead of paying upfront. PO orders are invoiced at delivery and are due under the PO's terms, or net 30 if none are stated. Booster clubs and parent organizations pay like any other customer unless they have their own approved PO process.

Production does not start until payment, your deposit, or an approved PO is received. Online store orders are paid by each buyer at checkout. Balances more than 15 days past due may accrue a late fee of 1.5% per month, and new orders may be paused until the account is current.

03Proof Run and Design Scope

The Proof Run includes up to 3 design concepts and 2 rounds of revisions on the concept you choose. Setup, art, mockups and Proof Run management are included at no charge; you pay for the product.

Every order includes art prep and mockups for your existing logo. Additional concepts, extra revision rounds, or custom design work beyond the scope on your quote are billed at $75 per hour. We always quote that time and get your approval before any billable work begins.

04Artwork You Provide

By sending us logos, names, artwork or trademarks, you confirm you own them or have permission to use them. You agree to indemnify and hold Merch Envy harmless from any claim arising from artwork or content you supply. We may decline any artwork we believe infringes on the rights of others.

Vector files (AI, EPS, SVG or PDF) are preferred. Logo cleanup and vectoring are included; full redraws beyond your quoted scope fall under the design rate above.

05Proofs and Approval

How we confirm your order depends on how it is made:

• Every order: a digital mockup showing design, placement and print size on the garment you selected. Nothing is ordered or produced until you approve it in writing by email.
• Orders pressed in house in Largo: we also make the first piece and send you a photo. The rest of the run waits for your written approval.
• Embroidery: we send a sew-out photo of your digitized logo when our decorator provides one.
• Physical samples: available on request when the decoration method allows. Any added cost or time is quoted before you decide.

Screen colors are approximate, and ink and thread colors can vary slightly from your screen and between garment colors. Your written approval confirms spelling, colors, sizes, quantities and placement are correct, and Merch Envy is not responsible for errors in anything you approved. If approval is not received within 3 business days, your delivery date moves accordingly.

06Over and Under Runs

Bulk decorated apparel orders can result in up to 5% more or fewer pieces than ordered due to setup, testing and normal spoilage. You are invoiced for the actual quantity delivered. If an exact count is critical, such as a roster or event headcount, tell us when you order and we will quote extra pieces to guarantee it.

On online store orders, every buyer receives exactly what they ordered. Any shortfall is ours to cover.

07Production Timing and Rush

Production typically takes 7 to 10 business days on standard apparel. Embroidery can add 1 to 2 business days on a first order for digitizing. The production clock starts once we have both your written approval and your payment, deposit or approved PO, and that is when we confirm your in-hand date in writing.

Planning and approval time depends on your replies. An online store's ordering window adds its own length, set at launch. Shipping transit outside our local delivery area is additional.

Any order needed in fewer than 7 business days is a rush order, subject to product and production availability. Supplier rush charges are passed through at cost, and rush production pressed in house carries a rush charge. Both are shown on your quote before you approve. We tell you right away about any delay from supplier stock, carriers or weather, but we are not liable for delays outside our control.

08Garments and Substitutions

Blank garment stock changes daily. If an item, color or size becomes unavailable, we offer a substitute of equal or better quality for your approval before proceeding. Sizing and color can vary slightly between brands and dye lots. Because decorated items are custom made, size exchanges and returns are not available once production is complete.

09Customer-Supplied Items

We may decorate items you supply at our discretion. Because fabrics and construction vary, we are not responsible for items damaged during decoration, and normal spoilage of up to 5% is not replaced or credited. Please supply at least 5% extra pieces.

10Changes and Cancellations

Production starts when we place your goods order with our suppliers or begin decorating, whichever comes first. Before that point, you may change or cancel your order. Changes may affect price and delivery date. Cancellations are refunded minus any costs already incurred, including billable design time and nonrefundable supplier charges.

Once production has started, orders cannot be canceled and the full balance is due.

11Delivery and Shipping

Bulk orders across Pinellas and Hillsborough are delivered locally at no charge, in person whenever possible. Orders outside that area ship to the address you confirm, with shipping passed through at cost. Risk of loss passes to you upon delivery. We are not responsible for carrier delays, but we will help with any carrier claim.

12Inspection and Claims

Please inspect your order within 5 business days of delivery and report any defect or shortage by email with photos. If the error is ours, we reprint or credit the affected pieces at our option. Claims made after 5 business days, or for items that have been worn, washed or altered, cannot be accepted.

Our liability for any order is limited to the price paid for the affected items. We are not responsible for damage caused by washing or care that does not follow the garment's care instructions.

13Artwork Ownership

Once your order is paid in full, you own the final approved artwork created for it, and we provide the files on request. Unselected concepts, sketches and working files remain the property of Merch Envy. We keep your artwork and reorder file on record to make future orders easy.

We may share photos of completed work in our portfolio and on social media unless you ask us not to in writing.

14Online Stores and Fulfillment

Online stores open and close on dates set at launch. Buyers pay by card at checkout, and production starts after the store closes.

Minimums: each store item needs at least 12 pieces ordered by the close date, unless a different minimum is stated at launch for that decoration method. If an item falls short, its buyers can switch to another item in the store or receive a full refund.

Fulfillment is set at launch and is one of these:

• Bulk delivery to one location. Included across Pinellas and Hillsborough.
• Sorted and bagged by name for pickup or handout, such as by student, team or employee. Included.
• Individual shipping to each buyer, with shipping paid by the buyer at checkout.

Buyers contact Merch Envy directly with any store order question, so nothing routes through your staff.

15Fundraiser Stores

For fundraiser stores, your organization sets the retail price, and before the store opens we confirm in writing the amount your organization earns on each item. Card processing fees are already built into that number. Shipping and sales tax are paid by the buyer on top and do not reduce your proceeds.

Merch Envy collects all payments through the store, so your organization never handles cash. Proceeds are paid to your organization by check or ACH within 14 days after all orders are delivered, with a report of every item sold.

Items refunded before production, including items that miss the store minimum, earn no proceeds. If we make an error on an item, we replace it at our cost and your proceeds are not affected.

16Governing Law

These terms are governed by the laws of the State of Florida. Any dispute will be resolved in the courts of Pinellas County, Florida.

17Acceptance of Terms

Paying a deposit or invoice, issuing a purchase order, opening a store, or approving a mockup or first-piece photo confirms you accept these terms. We may update these terms from time to time; the version posted on the date of your order applies to that order.